Terms & Conditions

1. Introduction

1.1. Tulipe operates an e-commerce platform consisting of a website and mobile application, together with supporting logistics and payment infrastructure, for the sale and purchase of consumer products in the Arab Republic of Egypt .

1.2. These general terms and conditions shall apply to Tulipe Egypt and buyers on the Online channel and shall govern your use of the website and related services.

1.3. By using our Website, you accept these general terms and conditions in full. If you disagree with these general terms and conditions or any part of these general terms and conditions, you must not use our E-commerce platform..

1.4. If you use our marketplace in the course of a business or other organizational project, then by so doing, you:

1.4.1. confirm that you have obtained the necessary authority to agree to these general terms and conditions;

1.4.2. bind both yourself and the person, company or other legal entity that operates that business or organizational project, to these general terms and conditions; and

1.4.3. agree that "you" in these general terms and conditions shall reference both the individual user and the relevant person, company or legal entity unless the context requires otherwise.


2. Registration and account

2.1. You may not register with our marketplace if you are under 18 years of age (by using our marketplace or agreeing to these general terms and conditions, you warrant and represent to us that you are at least 18 years of age).

2.2. You may register for an account with our marketplace by completing and submitting the registration form on our marketplace.

2.3. You represent and warrant that all information provided in the registration form is complete and accurate.

2.4. If you register for an account with our marketplace, you will be asked to provide an email address/user ID and password and you agree to:

2.4.1. keep your password confidential;

2.4.2. notify us in writing immediately, if you become aware of any disclosure of your password; and

2.4.3. be responsible for any activity on our marketplace arising out of any failure to keep your password confidential, and that you may be held liable for any losses arising out of such a failure.

2.5. Your account shall be used exclusively by you and you shall not transfer your account to any third party. If you authorize any third party to manage your account on your behalf this shall be at your own risk.

2.6. We may suspend or cancel your account, and/or edit your account details, at any time in our sole discretion and without notice or explanation, providing that if we cancel any products or services you have paid for but not received, and you have not breached these general terms and conditions, we will refund you in respect of the same.

2.7. You may cancel your account on our marketplace by contacting us .

    2.8. the price for a product will be as stated in the relevant product listing;

    2.9. the price for the product must include all taxes and comply with applicable laws in force from time to time;

    2.10. delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other ancillary costs, and charges, will only be payable by the buyer if this is expressly and clearly stated in the product listing;

    2.11. products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available by the seller to the buyer; and

    2.12. the seller warrants that the seller has good title to, and is the sole legal and beneficial owner of, the products, and that the products are not subject to any third party rights or restrictions including in respect of third party intellectual property rights and/or any criminal, insolvency or tax investigation or proceedings.


    3. Copyright and trademarks

    3.1. Subject to the express provisions of these general terms and conditions:

    3.2. we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

    3.3. all the copyright and other intellectual property rights on our website and the material on our website are reserved.

    3.2. Tulipe’s logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.

    3.3. The third-party registered and unregistered trademarks or service marks on our website are the property of their respective owners and we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any license to exercise such rights.


    4. Data privacy

    4.1. Buyers agree to process of their personal data in accordance with the terms of Tulipe Privacy and Cookie Notice.

    4.2. Tulipe shall process all personal data obtained through the marketplace and related services in accordance with the terms of our Privacy and Cookie Notice and Privacy Policy.

    4.3. Sellers shall be directly responsible to buyers for any misuse of their personal data and Tulipe shall bear no liability to buyers in respect of any misuse by sellers of their personal data.


    5. Due diligence and audit rights

    5.1. We operate an anti-money laundering compliance program and reserve the right to perform due diligence checks on all users of the marketplace.

    5.2. You agree to provide to us all such information, documentation and access to your business premises as we may require:

    2.1. in order to verify your adherence to, and performance of, your obligations under this Agreement;

    2.2. for the purpose of disclosures pursuant to a valid order by a court or other governmental body; or

    2.3. as otherwise required by law or applicable regulation.