FAQs
Q1. How can register?
A. You can register for an account by completing and submitting the registration form on our website , please click Here to register.
Q2. How do I change my account details?
A.You can edit or cancel your account by contacting us on 011 11190616.
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Q3. Are all Tulipe products buyable online?
A. Most Tulipe products are buyable online.
Q4. Is there any limitation on the quantity or amount of online purchase?
A. No, there is no limit. The quantity that you can buy is depending on the available stock of the online purchase.
Q5. What are the cards acceptable for online purchases?
A. All major credit cards like Visa, MasterCard.
Q6. Why are items sometimes out of stock?
A.Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available.
Q7. Is there a cash on delivery option?
A.Yes, this option available .
Q8. Is it possible to cancel an item after payment?
A. Once payment is done, it’s not possible to edit the order. If you need to cancel the order after
payment, you can call us on 011 11190616, or you can return the products at any of our stores after
receiving them, using the steps in this link https://www.tulipe.com/refunds-returns
Q9. Is it possible to cancel the order after payment?
A. Yes, as long as the order is not yet delivered. Please contact the call center to cancel the order on this number 011 11190616.
Q10. How can I get the refund?
A. Refund issued to the same card.
Q11. How long the refund will to be updated on my credit card account?
A. Refund to card depends on your bank terms and conditions, mostly the refund takes 2 weeks.
Q12. Can I add items to the existing order and include them in the same delivery?
A. Unfortunately, it’s not applicable. Kindly place a new order.
Q13. Can I combine my online purchase to store purchase for the same day delivery?
A. Unfortunately, this is not applicable.
Q14. Are installments available for online purchases?
A. Please call your bank to apply the installments plan.
Q15. Can I use 2 or more Credit cards to make a purchase for a single order?
A. Please place separate orders for each credit card .
